FAQ

  • [eSIM] What is an eSIM?

    eSIM stands for 'Embedded SIM' and it refers to the SIM that is built within the phone.
    Existing SIM can be removed from the device, but the eSIM is embedded in the phone permanently and user profiles are downloaded by mobile network providers to operate the eSIM.

  • [eSIM] What should I do if I am unable to use the service even though I have purchased the service?

    You can set up eSIM while the Internet is connected.
    If you are still unable to use the service after taking the above steps, please reach out via the chat service on our website or call the LG U+ customer center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).

  • Can I use the eSIM on an Android phone?

    There are some Android phone models purchased from overseas that support the eSIM.
    Please check the eSIM device support page on our website, and for recently released devices that are not listed, please check using the mobile phone manufacturer information.

    eSIM supported devices
  • I would like to rent a portable Wi-Fi or mobile phone that can be used in South Korea.

    Once you arrive in South Korea, please visit the LG U+ customer center at Incheon/Gimpo/Gimhae Airport for immediate rent.
    If you book in advance online, you can enjoy discount benefits.

    Required documents for on-site renting: Identity card (passport), the credit card that has the same name shown on the passport
    Payment: Payments can be made using cash or credit card upon return.

    See customer center locations Purchase/Reserve
  • Is it possible to rent without a passport or credit card?

    Passport: For South Koreans, their identity cards or driver's licenses may be used, but the foreigners need to provide their passports.
    Credit card: For the rental process, a credit, debit, or check card is required. When renting with a debit/check card, an advance payment of 200,000 KRW is required as a deposit. The deposit shall be refunded when the item is returned as expected.

  • Do I need to book in advance?

    You may use our service when you visit one of our LG U+ Customer Center on the day of arrival, with no prior reservation.
    However, you can enjoy various additional benefits when you book in advance, so we encourage you to book before you visit.

    Purchase/Reserve
  • Is it possible to use your service even though the rental and return locations are different?

    Yes, it is possible. You may return the items to any one of the Incheon/Gimpo/Gimhae airports, even if it is not the one where you rented.

  • Are there any discounts for long-term use or group bookings?

    Feature Phone: You can use it for 33,000 KRW if using for 30+ days, and 55,000 KRW if using for 60+ days.
    Portable Wi-Fi: There are additional benefits for 15+/30+/60+ day usage - please query via our customer center for more details.

    For group booking inquiries such as corporates, travel agencies, etc., please reach out via the chat service on our website or call the LG U+ customer center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).

  • If I only need data, which product can I use?

    You could rent a portable Wi-Fi, or purchase a Data SIM or eSIM.
    While the portable Wi-Fi requires the payment to be settled upon return, the Data SIM or the eSIM do not need to be returned once it has been paid off upon purchase.

  • Which SIM should I buy? Data SIM? eSIM?

    Both the Data SIM and eSIM allow you to use data as well as phone/text service on your own phone in Korea.
    The Data SIM can be activated immediately at the airport, and the eSIM can be used immediately scanning the QR Code sent to you upon purchase without an additional activation procedure.
    However, please ensure that you check the eSIM compatibility before purchasing it.

    eSIM supported devices
  • I need to extend the usage period or do a voice top-up.

    The period extension charge for portable Wi-Fi is 4,400 KRW per day, 1,650 KRW for feature phones, and 5,500 KRW for smartphones.
    Should you need an extension for the usage period, please reach out via the chat service on our website or call the LG U+ customer center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).

    To do a period extension and voice top-up for the Data SIM or eSIM, please click on the button placed at the bottom.

    SIM Extension SIM Top-Up
  • What are the rates for outgoing calls/texts?

    Data SIM / eSIM

    Sort Voice calls Texts
    Domestic outgoing calls ₩4.4/sec
    ₩264/min
    ₩55/SMS
    ₩1,100/MMS
    International outgoing calls Depends on the country ₩165/SMS

    Mobile phone

    Sort Voice calls Texts
    Domestic outgoing calls ₩11/sec
    ₩660/min
    ₩55/SMS
    ₩1,100/MMS
    International outgoing calls Depends on the country ₩165/SMS
  • Is it possible to do an identity verification using the purchase SIM?

    Identify verification cannot be done using the Data eSIM and voice topped-up Data SIM, but a simple text verification service that only uses the numbers is available.
    However, for data-only SIM, both the identity verification and text verification services are not available.

  • Up to how many SIMs can I purchase?

    Up to 3 SIMs may be purchased by each passport holder.

  • International Call Rate by Country

    International Call Rate by Country
    Country Name Country Code Charge per Minute Country Name Country Code Charge per Minute
    China 86 ₩1,082 USA 1 ₩825
    Japan 81 ₩937 Canada 1 ₩970
    Taiwan 886 ₩1,267 Germany 49 ₩1,049
    Hong Kong 852 ₩1,049 France 33 ₩1,049
    Singapore 65 ₩1,049 UK 44 ₩1,049
    Malaysia 60 ₩1,267 Italy 39 ₩1,049
    Thailand 66 ₩1,267 Australia 61 ₩1,049
    Indonesia 62 ₩1,267 New Zealand 64 ₩1,049
    India 91 ₩1,709 Russia 7 ₩1,485

    For inquires about the call rates in the countries not listed above, please reach out via the chat service on our website or call the LG U+ customer center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).

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