LG U Plus LG U Plus

Basic safety rules for keeping your phone safe

• Installing an antivirus,
  regular scanning Keep your antivirus up to date.
  Scan for viruses regularly.
• Open trusted texts and
  emails only. Do not access links in text messages
  or emails from unknown senders.
• Download apps only from
  official markets. Download apps only from
  the U+ Store or Google Play Store.
• Keep the default operating
  system (OS). Do not modify the default OS
  provided by the phone manufacturer.
• Caution for
  wireless functions Connect Bluetooth only when needed.
  Avoid unsecured Wi-Fi.
• Virus scan for apps Open the downloaded app
  after scanning for viruses.

Tips for safer use

• Change your passwords regularly, and constantly use the lock screen.
• Avoid unsecured Wi-Fi.
• Erase all your personal information before switching to a new phone.

Guide to installing a free antivirus for your phone

Search for a vaccine on the U+ Store or other mobile phone markets to download it for free.

• Install ALYac on Android.

  Google Play Store U⁺ Store
• Install V3 Mobile

  Google Play Store U⁺ Store

Scan for viruses on your phone regularly.

• You can monitor, diagnose, or remove malicious code in real time.

Block spam messages and calls

• Information on subscribing to the free spam-blocking service provided by U+
  • The spam-filtering service is a free additional service to update and block spam and unsolicited messages reported to the Korea Internet & Security Agency (KISA),
    such as gambling, pornography, and illegal loan offers.
    
  • How to use: LG U+ website → Product service → Additional service for mobile phones → Call/message → Blocking spam or customer service (dial 114 on a mobile phone)
• Using the “Register a spam number and phrase” function

  • Registering a spam number

    <Add spam number to inbox>

    • 
      Step 1 Long-press a sender’s number
    • 
      Step 2 Register a spam number

    <Add spam number while inbox is open>

    • 
      Step 1 Select spam phrase registrationt
    • 
      Step 2 Register a spam number

  • Register a spam phrase

    • 
      Step 1 Long-press a sender’s number
    • 
      Step 2 Register a spam number
    • 
      Step 3 Select spam phrase registration
    • 
      Step 4 Register a spam phrase

Block commercial messages on 019-114

• Commercial and information messages are sent only when individuals consent to receive a commercial message. If they do not want to receive them, they can call the 114 Customer Center to withdraw consent for commercial messages.
  * Essential information, such as service change notification, emergency error notification, emergency alerts, and safety tips, will be sent even if you opt out.

How to report spam

• Long-press a spam message on the phone screen, which will automatically be reported to 118 Call Center by the KISA Spam Response Center.

Example of smishing messages

• 스미싱 문자 예시 이미지 : [웹발신][CJ대한/통운]고객님택배/주소불명상태입니다정확한주소입력,(링크)
• 스미싱 문자 예시 이미지 : 9/23일등기소포전달불가(주소지불상)상태입니다.스마트확인요망(링크)
• 스미싱 문자 예시 이미지 : 토요일결혼식잊지말고축복하러와주세요웨딩첩(링크)

How to prevent damage

• Avoid clicking the address in messages from unknown senders.
• Even if the caller is identified, try double-checking by calling.
• Increase cell phone security to avoid unverified apps.
  How to increase security: Setting → Security → Device Management → Unselect Unknown Sources
• Install an antivirus on your phone and update it regularly.
• Download apps from an authorized open market.

Measures

• In the case of financial damage
  • - Report to a financial institution’s customer center.
  • - Submit the Incident Confirmation issued by the police to the relevant business operators, such as mobile carriers, game companies, and payment agencies.
  • - Delete the APK malicious file on your phone.
    * If the malicious file is not deleted, ask for help at the service center.
• If no financial damage has occurred
  • - Use preventive services provided by the mobile carrier.

Preventive measures

• Use a onetime password (OTP) and security token (password copy protection).
• Immediately delete emails from unknown sources or different email addresses from those of financial institutions.
  * If an email attachment has a compressed file with an extension such as .exe, .bat, .scr, etc., do not open or download it.
• Do not enter the entire security code card numbers.
• Check whether the link is correct.
  * The fake website is similar to that of the original one, but there is a difference in the character string order and insertion of special characters.

<First prevention by checking the URL,
second prevention by identifying the green address bar and yellow lock>

Measures

• In the case of financial damage
  

  • - Damage relief: After requesting to stop the payment through the 112 or financial institution’s customer center, submit a request for a refund of the damage by submitting
    the Incident Confirmation issued by the police to the relevant bank.
    * Refund process (Special Act on the Prevention of Loss Caused by Telecommunications-based Financial Fraud and Refund for Loss)

    1. Step 1

       Requesting a suspension of payment
       • An individual calls 112 or the financial institution’s customer center to request payment suspension.
       • Suspension of payment by the bank Submit the
         Incident Confirmation provided by the police.
    2. Step 2

       Extinguishment of claims of the account holder
       • by the Financial Supervisory Service
       • Public announcement of commencement of extinguishment of claims of the account holder
       • The claims are extinguished after two months of the announcement.
         * The account holder can file an objection before it reaches two months.
    3. Step 3

       Refund for victims
       • by the Financial Supervisory Service
       • The Financial Supervisory Service determines the
         refund amount within 14 days after the account
         holder’s claims are extinguished and informs the
         victim’s financial institution.
       • The financial institution pays damages.
  • - Report fake websites that conduct phishing to KISA at (http://www.boho.or.kr ).
• If no financial damage has occurred
  • - Delete received emails.
  • - Change the entered financial data via the relevant financial institution.
  • - Use an OTP.

Preventive measures

• Use an OTP and security token (password copy protection).
• Immediately delete emails from unknown sources or different email addresses from those of financial institutions.
  * If an email attachment has a compressed file with an extension such as .exe, .bat, .scr, etc., do not open or download it.
• Do not enter the entire security code card numbers.
• Check whether the link is correct.
  * The fake website is similar to that of the original one, but there is a difference in the character string order and insertion of special characters.

<First prevention by checking the URL, second prevention by identifying the green address bar and yellow lock>

Measures

• In the case of financial damage
  
  • - Damage relief: After requesting to stop the payment through the 112 or financial institution’s customer center, submit a request for a refund of the damage by submitting the Incident
    Confirmation issued by the police to the relevant bank.
    * Refund process (Special Act on the Prevention of Loss Caused by Telecommunications-Based Financial Fraud and Refund for Loss)
    1. Step 1

       Requesting a suspension of payment
       • An individual calls 112 or the financial institution’s customer center to request payment suspension.
       • Suspension of payment by the bank Submit the Incident Confirmation provided by the police.
    2. Step 2

       Extinguishment of claims of the account holder
       • by the Financial Supervisory Service
       • Public announcement of commencement of extinguishment of claims of the account holder
       • The claims are extinguished after two months of the announcement.
         * The account holder can file an objection before it reaches two months.
    3. Step 3

       Refund for victims
       • by the Financial Supervisory Service and Bank
       • The Financial Supervisory Service determines the refund amount within 14 days after the account holder’s claims are extinguished and informs the victim’s financial institution.
       • The financial institution pays damages.
  • - Deleting malicious code: Clean and format your infected computer using a vaccine software.
  • - Use the Remote Desktop Inspection service of the KISA at (http://www.boho.or.kr ).
• If no financial damage has occurred
  • - Remove malicious code.
  • - Modify previously entered financial information via the relevant institution.
  • - Use an OTP and security token (password copy protection).

Types of crime

• [Scheme 1]
  • - The PC is infected by malware.
  • - Transfer is done through a regular Internet banking procedure (first or last two digits of security numbers).
  • - An error occurs repeatedly (transfer information not delivered).
  • - After a while, the criminal enters the same security numbers and transfers money to their bank account.
• [Scheme 2]
  • - The PC is infected by malware.
  • - After normal account transfer, a security pop-up appears that requires entering the first or last two digits of security numbers.
  • - Money is transferred to the criminal’s account after a while.

Case: Unauthorized withdrawal of KRW 27 million, the entire amount of the victim’s deposit, by the memory hacking scheme

Preventive measures

• Use an OTP and security token (password copy protection).
• Do not store financial certificates, photos of security numbers, and passwords for computers and emails.
• Keep Windows and antivirus software updated.
• Use electronic anti-financial fraud services (designating computers for financial certificates).
• Do not open files or emails from unknown sources and delete them immediately.
• Avoid accessing free download websites for movies and pornography.

Measures

• In the case of financial damage
  • - Report to a financial institution’s customer center
  • - Discard financial certificates and security code cards and use an OTP.
• If no financial damage has occurred
  • - Delete malicious code.
  • - Modify previously entered financial information via the relevant institution.
  • - Use an OTP.